Your data, kept simple.

Who we are

S1 Health Fitness Academy Ltd ("S1", "we") runs the S1 fitness studio at 1st Floor, Unit 61, Main Street, Loughrea, Co. Galway and the S1 24/7 gym at Unit 2, Rathbaun House, Loughrea, Co. Galway, H62 ET10. We are the data controller for the personal data described here.

Questions about your data: email info@s1health.ie or call 089 422 2392.

What we collect

• Contact details: your name, phone number and email, when you fill in a form on this site, in one of our Facebook or Instagram ads, or when you message us.
• Your answers: what you tell us in a form, such as your goal, your training experience, the times that suit you, whether you have an injury and when you'd like to start.
• BMI assessment: your height, weight, BMI and answers, if you use our BMI assessment. This is health data, so we only use it with your clear consent (the tick box on the form).
• Membership and bookings: your account, memberships, bookings, payments and attendance. These are handled in our booking system, bsport, and the S1 app.
• Messages: what you send us by WhatsApp, text, email, phone or social media.
• The 24/7 gym: smart-access entry records and CCTV footage. The gym is monitored for the safety and security of members.
• Website use: if you accept cookies, how you use this site (pages, clicks, scrolling) and whether you came from one of our ads.

Why we use it

• To answer your enquiry and get you started, for example to book a consultation, help you pick a class or process a gym application. Legal basis: taking steps at your request before a contract.
• To run your membership: bookings, payments, coaching and your training plan. Legal basis: our contract with you.
• To plan your training using health data (BMI, injuries you tell us about). Legal basis: your explicit consent, which you can withdraw at any time.
• To keep the gym safe and secure with access records and CCTV. Legal basis: our legitimate interest in the safety of members, staff and property.
• To follow up and send you offers by text, WhatsApp, phone or email. Legal basis: your consent. You can opt out at any time, for example by replying STOP.
• To measure and improve our ads and website. Legal basis: your consent, given through the cookie banner.
• To keep accounts and meet the law. Legal basis: legal obligation.

Automated replies

When you send us an enquiry, the first replies may come from an automated assistant that answers common questions and helps arrange a time to talk. It says so in its first message. It doesn't make decisions about you. A member of our team takes over whenever you ask, and for anything it can't answer.

Cookies

This site only sets analytics and advertising cookies if you tap "Accept" on the cookie banner. "No thanks" means none of them load. You can change your choice at any time with "Cookie settings" at the bottom of every page.

• Microsoft Clarity shows us how people use the site (heatmaps, scroll depth and session recordings), so we can make it easier to use.
• Meta pixel tells us whether people who saw our Facebook and Instagram ads visited the site or started to join, and helps show our ads to people likely to be interested.
• We also save your cookie choice in your browser so we don't ask you on every page.

Who we share it with

We don't sell your data. We share it only with the services that help us run S1, and only what they need:

• HighLevel (LeadConnector): our customer system, which stores enquiries and sends our texts, emails and WhatsApp messages.
• bsport: our booking, membership and payment system, and the S1 app.
• Meta (Facebook, Instagram and WhatsApp): for our ads, ad forms, messages and the Meta pixel.
• Microsoft: Clarity website analytics.
• Our website host and email provider, and our accountants and advisers where needed.
• Gardaí or other authorities, if the law requires it (for example CCTV footage).

Some of these companies store data outside the EU, for example in the United States. Where they do, the transfer is protected by the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.

How long we keep it

• Enquiries that don't become members: up to 2 years after we last hear from you.
• Members: for as long as you're a member, then up to 6 years for accounting and legal reasons.
• BMI and health answers: until you withdraw consent or ask us to delete them, and no longer than we keep your other details.
• CCTV: up to 30 days, unless it's needed to look into an incident.

Your rights

You can ask us to:

• give you a copy of the data we hold about you
• correct anything that's wrong
• delete your data
• limit how we use it, or object to us using it
• send your data to you or another company in a common format
• stop using data we hold because of your consent (this doesn't affect what we did before)

Email info@s1health.ie and we'll reply within one month. If you're not happy with how we handle your data, you can complain to the Data Protection Commission at dataprotection.ie.

Children

The 24/7 gym is for over 20s only.

For kids yoga, the only thing we collect about a child is their name, and we get it from their parent or guardian. Bookings, payments and messages all go through the parent or guardian. We never contact a child directly.

Changes

If we change this policy we'll update it here and change the date at the top.